Refund Policy

When this policy applies

This policy applies to payments for scheduled online tuition plans provided by Al Khair Online Quran Academy. It does not limit any rights that cannot be excluded under applicable law.

Refund requests

Please send a refund request to admin@quranpakonline.com as soon as possible and, where practicable, within 7 calendar days of payment. Include the parent or account email, student name, payment reference, and the reason for the request. This administrative request window does not limit rights that cannot be excluded under applicable law.

We assess each request against the services already delivered or reserved for the paid period. A refund may be appropriate where the academy cannot provide the confirmed service, where a material access issue cannot be resolved, or where an unused prepaid portion should be returned. Lessons already delivered are not refundable simply because a plan is later cancelled.

How we handle a request

1. We acknowledge and review the request within 2 business days.
2. If approved, we return the agreed amount to the original payment method where possible.
3. We submit an approved refund within 5 business days. Your bank or payment provider may take additional time to show it.

Cancellation and refunds

Cancelling a future tuition plan does not automatically create a refund for the current paid period. See the Cancellation Policy for the cancellation process.